Refund & Cancellation Policy

Effective Date: January 1, 2026

1. Customer Cancellation

Cancellation eligibility depends on the order stage:

• Order Placed: Can be cancelled for a full refund if the restaurant has not yet accepted or started preparation.
• Preparation Started / Ready: Cannot be cancelled by the customer.

2. Refund Situations

Refunds may be issued in the following cases (subject to review):

• Duplicate payments or failed payments where money was debited.
• Restaurant cancellation due to unavailability.
• Significant quality issues (e.g., incorrect item, missing item, damaged order).

Refunds will not be provided for incorrect delivery addresses provided by the customer or if the customer is unavailable during delivery.

3. Refund Processing

Approved refunds are processed back to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider or bank (typically 5-7 business days).