Grievance / Complaint Handling
Grievance & Complaint Handling
Effective Date: January 1, 2026
If you are unsatisfied with our service or have a specific grievance regarding an order, payment, or privacy concern, please follow this process:
- Contact Support: Reach out to our primary customer support via phone or email (see Contact Us). Provide your Order Number and details of the issue.
- Review Process: Our team will review the issue and aim to respond within 24-48 business hours.
- Escalation: If your issue is not resolved satisfactorily, you may request to escalate it to the restaurant manager.
