Privacy Policy

Effective Date: January 1, 2026

1. Information Collected

We collect the following information when you interact with Uphill Cafe:

• Account Information: Name, phone number, and email address (if provided).
• Delivery Information: Delivery address, location information (latitude/longitude), and special instructions.
• Order History: Details of past orders, items, and preferences.
• Device/Browser Information: IP address, browser type, and operating system used to access our website.

2. How Information is Used

We use the collected information for the following purposes:

• Order Processing: To prepare, fulfill, and deliver your orders accurately.
• Customer Support: To assist you with any inquiries or issues related to your orders.
• Service Improvement: To analyze usage trends and improve our menu, website, and services.
• Fraud/Security: To prevent fraudulent activities and ensure the security of our platform.

3. Third-Party Service Providers

We may share your information with trusted third-party providers strictly for operational purposes:

• Payment Providers: To process transactions securely (we do not store raw card information).
• Geocoding/Routing Providers: (e.g., Mapbox, OpenRouteService, Google) To estimate delivery distances and optimize routes.
• Communication Providers: (e.g., Meta/WhatsApp) To send order confirmations, status updates, and support messages.

4. Data Retention

We retain your order and account information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Customer Rights

You have the right to request access to, correction of, or deletion of your personal data. To make a request, please contact our support team.

6. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at support@uphillcafe.com.